What it is like to build with Bhuran.

We got three quotes. Bhuran's was not the cheapest, but it was the only one that listed what was not included. Eight months later the final invoice matched the contract to the dollar.

We stayed in the house with three kids and a dog for four months. It was not fun, but it was never chaotic — we always knew what was happening the following week.

They told us in week one that the partitions had to be ordered before sign-off, and explained exactly what the risk was. Nobody else running our tender even mentioned it.

Our job ran three weeks over because of a supplier, and I was not happy about it. What I will say is they told us the week it happened rather than at the end, and they did not try to charge us for the delay.

The site was swept every single afternoon. Sounds like a small thing. After watching the neighbours' builder leave offcuts on the footpath for six months, it is not a small thing.

They opened a wall, found rot in two bearers, sent me a photo and a price the same afternoon, and had a decision from me by five. That is how it should work and almost never does.

We had already been through one builder who walked off. Bhuran came in, gave us a written assessment of where the job actually was, and finished it. The assessment alone was worth what we paid.

Handover was a two-hour walkthrough where they wrote down everything I pointed at without arguing about any of it. All twenty-three items were closed in eleven days.

We traded through the entire fit-out. Not one day closed. They did the loud work between nine at night and five in the morning and the shop opened on time every day.